Refund and Return Policy
REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However due to COVID situation, all products are not eligible for return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@pepandpearls.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@pepandpearls.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return :
Yes, We accept return.
If you would like to return an item please follow the instructions below within 30 days of delivery. We received your return by email.
Customers pay for return shipping $5.00
For restocking fee is $5.00
For customer remorse $10.00
Once an order has been pulled and packaged for shipping, any cancellation of the order is considered a return and will be assessed a 20% restocking fee. Cancellations received once an order has been shipped will incur a 20% restocking fee plus any applicable shipping fees to return the merchandise. Shipping fees for error orders will not be refunded. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer’s expense. All returns will be inspected prior to issuing credit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@pepandpearls.com.
Please note! If you have received a faulty product, it is important that you send an e-mail to contact@pepandpearls.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.pepandpearls.com the return policy applied of the shop where you did purchase the product.
Email: contact@pepandpearls.com
Phone: +1 309 204 1518
Address: 1415 West 22nd Street, Oak Brook, IL, 60523, United States