FAQs

HOW DO I PLACE MY ORDER? 

Simply choose your products on the product page, then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

On average, merchandise is produced and shipped from our facility 1-3 business days after purchase.
Transit time: 7-10 days

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-3 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us or contact the shipping carrier.

I NEED HELP WITH A LATE ORDER.

Orders from our store typically ship within 7 to 10 business days. 

If your order has not arrived after 10 business days please contact us for timely support.

PAYMENT

What type of payments do you accept?

We accept Paypal.

 

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your Paypal information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used in the Internet for processing payments. 

Contact us for any Information

Business name: Pepandpearls LLC

Email:  contact@pepandpearls.com

Phone: +1 309 204 1518

Address: 1415 West 22nd Street, Oak Brook, IL, 60523, United States